Maintenance & Care


Regular vacuuming will not damage your rug. We recommend vacuuming at least once or twice a week with retracted vacuum brushes. Regular vacuuming can reduce the abrasive action of soil and grit from the pile and should take place even when the rug does not look overly dirty. A good quality vacuum cleaner is recommended to remove dust and dirt from a shag pile or high pile rug.  We suggest avoiding powerful vacuums or power heads as stiff bristles and strong suction can damage the pile. We advise that you wipe clean your vacuum head once used to ensure the vacuum head does not make the rug dirtier or leave a mark from another environment within the home.


The prompt removal of stains/soil marks is necessary to maintain your rugs appearance. If stains are not dealt with immediately they may become permanent and even a professional cleaner may be unable to help. Spills should be cleaned immediately. Never rub or scrub a spill as this will engrave the stain further into the pile, instead blot any liquids with a dry absorbent white cloth or white paper towel. Some stains may be cleaned with a mild detergent and lukewarm water. If the stain cannot be removed, like a paint, nail polish, shoe polish, seek specialist advice. Do not machine wash rugs.


Due to the delicate nature of the Bamboo silk fibers and Viscose, cleaning requires a gentler approach than our standard wool rugs. Abrasive cleaning will easily damage the rug, and extra care must be taken to ensure that any cleaning is effective, yet safe. Regular gentle vacuuming will remove any dust and debris. If you act on a stain as soon as it occurs, you may be able to reduce permanent damage.


  • Scoop up solid spills with a spoon and discard, though care should be taken not to scrape the rug itself. Any scraping or sharp friction of this sort can potentially damage the fibers.

  • A liquid spill, as well as any remaining liquid from a solid spill, should be gently dabbed with a clean, white cloth or paper towel to absorb as much as possible.

  • If the spill’s colour remains on rug, use a very gentle cleaner. Ensure you never apply detergent directly to a rug. Always test any detergent/cleaning solutions on an inconspicuous area of your rug first. Create a foam with detergent/ cleaning solution mixed with a small amount of Luke-warm water and use the foam to treat the spill.

  • If any damage is noticed from the cleaning product, the cleaning solution should not be used. Do not continue to use it if colour lifts off when blotted with white paper towel, or if a watermark remains on rug from the cleaning product. Avoid using direct water as these fibers do not react well with water.

  • Gently blot dry or let the area air dry. Do not use direct heat to dry the rug such as a hair dryer, instead try to lift the rug from the floor using house hold objects and allow room temperature air to circulate underneath the rug drying it naturally.

  • Do not rub or scrub rugs as it may cause permanent pile damage/disruption.



Placing rugs in direct and continuous sunlight will cause them to fade and lose their intensity. We recommend that our clients use UV film/curtains on sun flooded windows to protect their rugs as well as their furniture and minimize this natural process. It is best to avoid placing a rug in direct sunlight if possible and to regularly rotate your rug if sunlight is falling on one area of the rug. Fading occurs more obviously with darker colored rugs and natural fibers as oppose to lighter color.


Try to rotate your rug every 6-12 months to ensure even wear.


Be aware that very heavy furniture can mark and flatten the pile in rugs, causing irreversible damage. Some heavy or sharp edged furniture pieces, or constant moving of furniture, can pull the rug out of shape so it appears less square. We recommend that our clients use rug pads for furniture with sharp edges such as metal or glass it is always better to use rug pads between furniture and the rug. Rug pads can be easily purchased from hard ware stores. When moving furniture on the rugs please don’t drag the furniture but rather lift, move and place. By dragging furniture across rugs there is a possibility of damaging the rug weave or marking the rug. If furniture needs to be dragged please use a cardboard underneath between the furniture and rug.



An underlay is recommended for all our rugs so they will not slip. An Underlay also protects the rug long term. 


Try to have your rugs professionally cleaned once every 6-12 months, using a professional carpet/rug cleaner. Professional cleaning should be carried out only by a reputable company.

The above information is only recommendations. We do not accept any responsibility for the treatments and cannot ensure the desired effect. Permanent marks and stains can still occur despite a correct application due to the chemical properties of a stain or the circumstances it occurred.

For more info please contact us>>